Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the ResCafe-AI website (www.rescafe-ai.com), web dashboards, mobile app, QR menus and related services (together, the "Service"), provided by Nahar AI Technologies ("we", "us", "our"). By creating an account, logging in, or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. The Service

ResCafe-AI is restaurant management software. It includes QR table and takeaway ordering, service staff and kitchen screens, billing, token display, inventory, staff attendance, customer feedback and owner reports. Features may be added, changed or removed over time.

2. Who can use it

• Restaurants, cafés and food businesses ("Restaurant") that have an account created by us, and their authorised staff.
• Guests who scan a Restaurant's QR code to view its menu or place an order.
• You must be at least 18 years old to hold a Restaurant account.

3. Accounts and security

• Each Restaurant gets a Restaurant ID and admin login. Staff log in with their own name and PIN.
• You are responsible for keeping passwords and PINs secret and for all activity under your account.
• Tell us immediately at info@rescafe-ai.com if you suspect any unauthorised access.
• We may lock an account after repeated wrong logins or suspicious activity, to protect you.

4. Restaurant responsibilities

• Menu items, prices, taxes (including GST), offers and food descriptions shown through the Service are set by the Restaurant. The Restaurant is responsible for their accuracy.
• The Restaurant is solely responsible for the food, its preparation, hygiene, allergens, FSSAI and other licences, service quality, and any dispute with its guests.
• The Restaurant must collect payments from its guests and issue correct bills and tax invoices as required by law.
• When the Restaurant collects guest details (such as name and mobile number) or staff details (such as attendance photos), it must inform those people and have a lawful basis to do so.

5. Guests

When you order through a Restaurant's QR code, your order is placed with that Restaurant, not with Nahar AI Technologies. Prices, availability, preparation time, payment, refunds and complaints about food are handled by the Restaurant.

6. Acceptable use

You agree not to:

• access another Restaurant's data, or try to bypass logins, limits or security checks;
• copy, resell, reverse-engineer or create a competing product from the Service;
• upload anything unlawful, offensive or that infringes someone else's rights;
• send spam, malware or automated traffic that harms the Service.

7. Fees and payment

• Subscription plans, prices and billing periods are agreed with each Restaurant in writing (quotation, invoice or message). Prices are in Indian Rupees and exclusive of GST unless stated.
• Fees are payable in advance. If payment is not received by the due date, we may suspend access after notice until it is paid.
• Refunds are covered by our Refund & Cancellation Policy.

8. Availability and support

We work hard to keep the Service running at all times, but we do not guarantee it will be uninterrupted or error-free. Downtime may happen for maintenance, updates, internet or hosting provider issues, or events outside our control. Support is available on info@rescafe-ai.com and +91 9407529992.

9. Your data

• Restaurant data (menu, orders, bills, staff and guest records) belongs to the Restaurant. We use it only to provide and improve the Service, as described in our Privacy Policy.
• We keep regular backups, but the Restaurant should also download important reports from time to time.
• After an account ends, the Restaurant may request an export of its data within 30 days. After that we may delete it, except where the law requires us to keep it.

10. Intellectual property

The ResCafe-AI name, logo, software, designs and content are owned by Nahar AI Technologies and protected by law. You get a limited, non-exclusive, non-transferable right to use the Service during your subscription. Logos, photos and menu content uploaded by a Restaurant remain the Restaurant's property.

11. Suspension and termination

A Restaurant may stop using the Service at any time by informing us. We may suspend or end access if these Terms are seriously broken, fees remain unpaid, or the Service is misused, normally after giving notice.

12. Disclaimer and limitation of liability

Please read this section carefully. In this section, "ResCafe-AI Parties" means Nahar AI Technologies, the ResCafe-AI team, its founder Goyam Nahar Jain, and its partners, employees, agents and service providers.

• The Service is provided on an "as is" and "as available" basis, without any warranty of any kind, express or implied, including that it will be uninterrupted, error-free, secure, or fit for a particular purpose.
• To the maximum extent permitted by law, the ResCafe-AI Parties are not responsible or liable for any loss or damage of any kind arising from or connected with the Service, including: loss of sales, profit, business, goodwill or data; wrong bills, prices, taxes or reports; orders that are missed, delayed or duplicated; downtime, internet, printer, device or hosting failures; unauthorised access caused by shared or weak passwords or PINs; actions of a Restaurant, its staff or its guests; food quality, hygiene, allergies or health issues; and disputes between a Restaurant and its guests, staff or authorities.
• The ResCafe-AI Parties are not liable for delays or failures caused by events beyond their reasonable control, such as power or internet outages, cloud provider failures, cyber attacks, natural disasters or government action.
• The Restaurant uses the Service at its own risk and is responsible for checking its bills, stock, tax filings and reports.
• No ResCafe-AI Party shall be personally liable for any claim. Any claim may be brought only against Nahar AI Technologies.
• If, despite the above, any liability is found to exist, the total liability of all ResCafe-AI Parties together for all claims shall not exceed the fees actually paid by that Restaurant to Nahar AI Technologies in the three (3) months before the claim.
• Nothing in these Terms limits liability that cannot be limited under Indian law.

13. Indemnity

The Restaurant agrees to defend, indemnify and hold harmless the ResCafe-AI Parties from any claim, loss, penalty or expense (including legal fees) arising out of its food, its dealings with guests and staff, its content or data, its use of the Service, or its breach of these Terms or the law.

14. Changes to these Terms

We may update these Terms. The updated version will be posted on this page with a new effective date. Continuing to use the Service after that means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at the place of our registered office, India.